We typically like to give carriers 7 days to update tracking. If the shipping carrier has not updated tracking in a couple weeks, we will consider the shipment lost and get a new order shipped out ASAP.
Please confirm the new shipping address to help@thecustomcaptain.com.
We try our best to manage these things but sometimes issues in the shipment with the carrier are outside of our control. Please keep in mind inclement weather and holidays can affect the final arrival date of your order.